Personal help
with IT questions.
The service team in Zoetermeer is ready for you. Fast, personal and hassle-free.
The Service Team
Our service team helps you with questions, incidents and daily IT support. You get quick contact with a specialist who knows your environment and thinks along with you.
- Direct contact with our service desk
- Help from experienced IT specialists
- Support for questions and incidents
Support via Multiple Channels
You can reach our service desk in the way that works best for you. This way you get quick help when you need it.
- Support by phone
- Support via email and chat
- Tickets via the ticketing system
Want to know how your employees are currently being supported?
Many organizations don't know how quickly and effectively their IT support responds. With our IT check, you get insight into improvement opportunities for your service desk and user support.
Remote or On-site Support
Most issues we resolve directly remotely. When needed, we come by to fix the problem on location.
- Remote support
- On-site technicians when needed
- Fast follow-up on tickets
Clear Service Agreements
We work with clear service agreements so you know exactly what to expect. Our SLA clearly defines response times and ticket follow-up procedures.
- Defined response times
- Priority handling for incidents
- Transparency via the ticket portal
What's included
How it works
Ticket
You report an issue via phone, email or the ticket portal. Your ticket is immediately registered and prioritized.
Analysis
Our service desk analyzes the problem and determines the best approach. If needed, we bring in specialized technicians.
Resolution
We resolve the issue via remote support or schedule an on-site visit. You are kept informed throughout the process.
Closure
After resolution we document the action and ask for your feedback. This helps us keep improving our service.
Frequently Asked Questions
Our service desk is available on working days from 08:00 to 18:00. For critical incidents we have 24/7 availability via our emergency number.
No, support is included in your monthly subscription. On-site visits during normal working hours are also included as standard.
For urgent tickets we respond within 15 minutes. For normal tickets within 2 hours. The exact response times are defined in your SLA.
Yes, you can submit tickets 24/7 via the ticket portal. These are picked up the next working day, unless it concerns a critical incident.
Via the ticket portal you can submit tickets, track the status and view the history. You automatically receive email updates when the status changes.
Yes, you decide which employees get access to the service desk and ticket portal. We recommend at least 2-3 contact persons.
Ready for personal IT support?
Discover how our service team can help you with fast and reliable IT support.